Notices and Disclosures
Accessibility Policy
At Reliance Federal Credit Union, we are improving the accessibility and usability of our website for our members and potential members. Our efforts are based on the standards for Web Content Accessibility Guidelines 2.0. It is our policy to ensure that persons with disabilities have full and equal opportunity to benefit from our services on our website and on other online services.
If you have any questions or need help with any content on our website or online services, please contact us at Reliance Federal Credit Union, Attention: Sue Chally, creditunion@earthlink.net.
Privacy Policy
Visitors to Reliance Federal Credit Union will remain anonymous. We do not collect personal identifying information about visitors to our site.
Our servers collect standard non-identifying information about visits to the site, such as date and time visited, IP address, City, State, and Country. This information is used to compile standard statistics on site use.
If you have provided personal identifying information via e-mail (such as name and address), the information will only be used to communicate with you to handle your request. It is not sold or transferred to other parties.
Reliance Federal Credit Union is committed to protecting your privacy.
Complaints about this site should be directed to:
Doug Rumbaugh, President/CEO
Reliance Federal Credit Union
20102 Valley Forge Circle
King of Prussia, PA 19406
drumbaugh@reliancefcu.com
Phone: (610) 783-5229
FAX: (610) 783-6921
Reliance Federal Credit Union Third Party Web Site Disclosure
We provide links to other World Wide Web sites and resources. We do not control these sites and resources and are not responsible for their availability, content, or delivery of service.
Reliance Federal Credit Union Privacy Notice
Reliance Federal Credit Union is committed to providing you and your family with financial products and services to meet your needs and reach your family's financial goals. We are equally committed to protecting our member's privacy. You can be confident that your financial privacy is a priority of your credit union. In fact, we view that as one of our most important responsibilities. The purpose of this notice is to explain how we collect, use, and safeguard your personal financial information.
Information Reliance Federal Credit Union Collects and Retains
In order to provide your financial products and services, improve our products and services, and better understand your financial needs, your credit union collects and maintains a range of member data, including non-public personal information, including:
Information we receive from you on applications and other forms.
Information about your transactions with others or us, such as your account balance, payment history, parities to transactions, and credit card usage.
Information we receive from a consumer-reporting agency.
Information We Disclose About You
We may disclose all the information we collect, as described above, to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements. We are very careful in selecting companies to assist us in providing quality products and services to our members. These companies assist us in the delivery of products and services such as the mailing of your statement. To protect our members' privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide for the specific purpose your credit union has identified.
In order to conduct the business of the credit union, we may also disclose non-public information about you under other circumstances as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of our credit union, follow your instructions as you authorized, or protect the security of our financial records.
If you terminate your membership with Reliance Federal Credit Union, we will not share information we have collected about you except as permitted or required by law.
How We Protect Your Information
We restrict access to nonpublic personal information to those employees who have a specific business purpose in utilizing the data. Our employees are trained in importance of maintaining confidentiality and member privacy. We maintain physical, electronic, and procedural safeguards and comply with state regulations and industry practices to safeguard your nonpublic personal information.
What You Can Do To Help Protect Your Privacy
Reliance Federal Credit Union is committed to protecting the privacy of our members. You can help by following these simple guidelines:
Protect your member number, card number, PINs (personal identification numbers), and passwords. Never keep your PIN with your debit or credit card. Your PIN can provide access to your accounts if your card is lost or stolen.
Use caution when disclosing your member number, social security numbers, etc., to other persons. If you receive a call claiming to be on behalf of the credit union, which asks for your member number, do not provide it under any situation. Credit Union staff will have access to your information and will not need to ask for this type of information.
It is important that we have current information on how to reach you. If we detect potentially fraudulent or unauthorized activity or use of an account, we will contact you immediately. If your address or phone number changes, please let us know.
Notice: Reliance Federal Credit Union is committed to protecting the privacy of our members. In general, you can visit us on the World Wide Web without disclosing to us who you are or revealing any information about yourself. There are several areas, however, that will collect certain information about you, and we want you to know how we handle that information.
If you visit our website, Reliance Federal Credit Union collects and stores information on the domain you use to access our website, the Internet address of the site from which you linked directly to the site, and the date and time of your visit. This information is used to measure the number of visitors to the various pages on our site to better serve our membership.
If you send an e-mail, Reliance Federal Credit Union collects and stores personally identifying information in order to process your e-mail, form, or application. This information is not sold to any third parties. Due to the volume of e-mail activity, these messages are deleted after they are answered or completed.
If you visit a secure site, such as home banking, you will be asked for personal identification numbers, which will give you access to the member-only section of our website. This information enables Reliance Federal Credit Union to regulate entry to the member-only portions of our website and to measure member usage. Any identifying information gathered is not sold to third parties.
If you link to another site from any of our pages, you are leaving our site pages, and we cannot be held responsible for any information that may be gathered at a linked site. We make every effort, however, to ensure that all linked sites follow similar privacy policies as ours to offer you maximum security and privacy.
Patriot Act
As required by the USA Patriot Act of 2001, which requires Reliance FCU to help the government fight the funding of terrorism and money laundering activities, Reliance FCU must obtain basic identifying information from you and verify that information when you open a new account.
This means Reliance FCU staff will ask you for some basic information, such as your name, address, date of birth, and other information designed to help us identify you. Reliance FCU staff may also ask to see documents identifying you too, such as a driver's license, passport, or some other government-issued document. Reliance FCU appreciates your patience and understanding as we do our part in complying with the new account identification procedures required by the Federal USA Patriot Act of 2001.
Respectfully, the Board of Directors, Management, and Staff of Reliance FCU.
Overdraft Consent Form
Most of us have found ourselves facing an occasional cash crunch at one time or another, be it the result of our own accounting error or an unexpected expense. That’s why we are pleased to offer Courtesy Pay - a convenient benefit that can make it easier to weather life’s unexpected storms.